| Effective January 1,2008
Table Of Contents:
Your privacy is important to us. To better protect your
privacy we provide this notice explaining our online information
practices and the choices you can make about the way your
information is collected and used. To make this notice easy to
find, we make it available on our homepage and at every point
where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted
on the [company name] website. On some pages, you can order
products, make requests, and register to receive materials. The
types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
IP address
(etc.)
On some pages, you can submit information about other people.
For example, if you order a gift online and want it sent
directly to the recipient, you will need to submit the
recipient's address. In this circumstance, the types of personal
information collected are:
Name
Address
Phone Number
(etc.)
The Way We Use
Information:
We use the information you provide about yourself when
placing an order only to complete that order. We do not share
this information with outside parties except to the extent
necessary to complete that order.
We use the information you provide about someone else when
placing an order only to ship the product and to confirm
delivery. We do not share this information with outside parties
except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product
you order for another person. Information you provide to us to
create a gift-card is only used for that purpose, and it is only
disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive.
Such addresses are not used for any other purpose and are not
shared with outside parties.
You can register with our website if you would like to
receive our catalog as well as updates on our new products and
services. Information you submit on our website will not be used
for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better
design our website and to share with advertisers. For example,
we may tell an advertiser that X number of individuals visited a
certain area on our website, or that Y number of men and Z
number of women filled out our registration form, but we would
not disclose anything that could be used to identify those
individuals.
Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones
described above without also providing you an opportunity to
opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place
appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online.
Our Commitment To Privacy:
Protecting the privacy of the very young is especially
important. For that reason, we never collect or maintain
information at our website from those we actually know are under
18, and no part of our website is structured to attract anyone
under 18.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information
that we collect online and maintain by [description of the
company access procedure]. We use this procedure to better
safeguard your information.
You can correct factual errors in your personally
identifiable information by sending us a request that credibly
shows error.
To protect your privacy and security, we will also take
reasonable steps to verify your identity before granting access
or making corrections.
Contact Us:
Should you have other questions or concerns about these
privacy policies, please call us. New Jersey Location: (973) 375-7800
Damaged Shipments and
Damaged Merchandise:
Our deliveries are fully insured. You MUST inspect your shipment for damage
before signing for and accepting your merchandise. A shipping container may
appear flawless, but have been dropped in transit thus damaging its contents.
look for internal damage and external damage to the item you are inspecting. It
is also possible for a shipping container to be damaged, but the contents to be
totally intact. This is why it is very important to fully inspect the shipment
before inspecting it. This will also help to avoid costly mistakes. If you
notice damage, refuse that package in the shipment, accept any other items you
may have ordered after carefully inspecting them, note the damage on the bill of
lading, and call our customer service department immediately and we will provide
you with an Return Merchandise Authorization (RMA) number. If issues take place
after you have signed for and accepted your shipment(s), you are responsible for
filing any and all claims with the shipper.
Defective Merchandise:
Most products we sell carry a manufacturer's warranty of one year or more.
Any defective products must be handled by the respective manufacturer under the
terms of their warranty. NJAppliance.com will not exchange or replace defective items that fall under their manufacturer's warranty coverage. You must refer to the owner's manual and/or warranty card for the information on how to contact the manufacturer regarding product defects.
Return Policy:
It is our policy to provide you with a product that meets your needs at a price
that fits your
budget. Please use our web site as well as the manufactures web sites to do your
research to make
sure all specifications meet your needs.
This return policy applies to all orders including but not limited to INTERNET,
E-MAIL, PHONE, FAX and IN-STORE purchases.
Please note that we do not accept any returns on special order merchandise.
A+ Maintenance Products, Inc. maintains a comprehensive returns policy to ensure
customer
satisfaction. We accept returns within 15 days from date of purchase.
Damaged Shipments
Your products will be delivered by respected carriers to ensure the best care
for your
product(s).
It is important that you inspect each package before accepting your merchandise.
If your packaging
is damaged, you must demand to inspect the merchandise before signing for the
acceptance of the
delivery - Concealed damages that are found after boxes are opened must be
reported within 24 hours
of delivery via email support@hospitalrefrigerators.com
If you need to return your product, please contact customer support
support@hospitalrefrigerators.com for information call 973-394-9005 to request
an RMA (return
merchandise authorization) number in writing. Please remember that all returned
items must be in
their ORIGINAL SEALED BOX and include packing material, manuals, unfilled
warranty cards and all
accessories. Any product that has been installed, or have been attempted to be
installed cannot be
returned. All returns received in good condition (box intact, all accessories
included, UPC and
warranty cards untouched) for credit are subject to a minimum 20% restocking fee
plus shipping and
delivery charges. Sealed manufacturer boxes damaged during return may incur
additional charges. In
case of damage or a defect, customer service will likely ask that you provide
picture of the area of
defect and the serial number of the unit to verify against our records. Please
note that an RMA
number does not guarantee final disposition. All returns are subject to
inspection.
Many returns can be avoided!
Most returns can be avoided before a purchase is made. Please take advantage of
our comprehensive
website. We also recommend that you check specifications and installation guides
on the
manufacturers site for more information. Please call us if you need additional
help with your
research.
Defective Units
A+ Maintenance Products, Inc is an authorized dealer for the manufacturers that
we represent. If
you received a defective unit please keep in mind that most manufacturers will
require a service
call to diagnose the problem before an RMA is issued. All defective appliances
will be serviced by
the manufacturer under manufacturer warranty before an RMA is issued. When a
product needs to be
returned, please contact us to receive an RMA number. All merchandise defects
will be verified by
our returns department prior to shipment of the replacement. Contact information
for the
manufacturer is included in the product literature.
If you are unable to resolve an issue with a defective item with the
manufacturer, please provide us
with your manufacturer case number and we will gladly investigate the
circumstances. If you are
still within our return window and the manufacturer is unwilling to assist you,
Refusing a Package
If you refuse your shipment for any reason other than damage to the package you
will be subject to
our standard return policy. Please note that all refunds are dependent on the
undamaged state of the
product when we receive it.
On-Site Work
Please measure your entrance pathway to your
office/hallways/elevators/handrails/home/desired room
carefully because shipping companies charge an extra fee any additional services
The customer is
responsible for the clearance to make sure that the merchandise can be placed
into their expected
location. If extra service is required you are responsible for any charges. If
an item does not fit
through the pathway to the desired location and the item needs to be sent back
the customer is fully
responsible for any extra charges.
Order Change / Cancellation
You may request an order change or cancellation by phone as long as it has not
been processed for
shipping. There may be a 6.5% fee assessed on cancellations initiated by the
customer if your credit
card has been already been processed. Once your order has shipped you will need
to refer to our
Return Policy to request an RMA number.
Special Delivery Requests
To request a Special Delivery time window, please inquire with the delivery
scheduling agent when
they contact you to arrange a delivery appointment. If a special delivery is
performed upon your
request, you will be billed through us. Please keep in mind we may not be able
to perform special delivery in all zip codes due to local restrictions.
We are all happy to have you as a valued customer. We will do our best to
provide you with the best
buying experience. Please tell your friends, colleagues about us and ask us
about our buyer
protection programs.
Regards,
A+ Maintenance Staff
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